Refunds and cancellation policy

This policy applies to the packages subscribed on tareeqalhareer.net and paid by card through Stripe. It forms part of the terms and conditions of Tareeq Al Hareer Digital Solution.

Packages are paid in advance: monthly packages every month, three-month packages every three months. The payment card is stored by Stripe (we never store card data on our servers) and the subscription renews automatically at the end of each period on the saved card.

A receipt is emailed for every payment and invoices are available in the client account.

The minimum term is three months from the start of the package, because the content plan and production are built around that period. A monthly package renews each month until three months are complete; a three-month package covers the minimum term in one payment.

Once the minimum term has passed you can stop the renewal at any time from the client account (cancel renewal) or by writing to us. The package stays active until the end of the paid period and then stops, with no further charges. You can undo the cancellation before the period ends.

Going quiet or not sending materials does not cancel a subscription.

Fees are non-refundable once production has started (the content plan approved, a shoot held, or the first content delivered). If you cancel before any work has started and within 7 days of payment, we refund the full amount to the same card.

For a renewal you did not intend, write to us within 7 days of the charge and before work on the new period has started, and we refund that renewal in full. Refunds go back to the original payment method within 5 to 10 working days depending on the bank.

If a renewal payment fails, Stripe retries automatically over the following days and we email you to update the card from the client account. Your services stay active during a 7-day grace period, after which they pause until the balance is settled. A failed payment does not cancel the remaining months of the minimum term.

To upgrade or change the billing cycle, write to us and the change applies from the next period. Prices may change for new orders; any price change on an existing subscription is announced at least 30 days before the renewal it affects.

Cancellation and refund requests: admin@tareeqalhareer.net or WhatsApp +971 50 805 5546. This policy is governed by the laws of the Emirate of Sharjah and the federal laws of the United Arab Emirates.