Do you reply to customer messages and comments for us?

Answers (1)

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  No. Replying to comments and direct messages (community management) is not part of any of our packages; your team answers its own customers. The reason is simple: a customer asking about a price or an appointment needs an answer from someone who knows the shop, not from an agency.

  What we do instead:

  • Write the content so people are directed to WhatsApp or a call rather than the comments.
  • Put the WhatsApp Business number everywhere on the account, with saved replies that help your team.
  • With ad management, use click-to-WhatsApp ads so the messages arrive on your phone directly.

  If the volume is genuinely high, the fix is usually WhatsApp Business auto-replies or an after-hours assistant, and we can help set that up under the websites services.

  Ad management: https://tareeqalhareer.net/en/media-buying

  MMohamed Alkaabi

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